Open letter to businesses who use overseas phonebanks and ones thinking about it

DON'T DO IT!
Ok...so a phone conversation today...

Me: Hi, I opened an account on Monday at your bank, and I am having trouble getting into my online banking.

Mid-Asia sounding operator: Thank you, can I have your name?

[seems to be going ok]

Me: ...spelling my name

MASO: ok...thank you...can I have the last 8 digits of your ATM card?

Me: [long pause] I don't have an ATM card, I just opened the account 3 days ago.

MASO: OK, then , date of birth and address

I recite the numbers

MASO: Ok, I can set you up with an online id and passcode.

Me: We did that on Monday [longer pause] Thank you, I'll go back into the bank and take care of this.

Also, in another occurance, I've had $60 lingering on my phone bill since August because someone else signed up with eBillIt or something like that for their AOL account, sending it to their phone bill. They conveniently forgot to change their phone number when they disconnected it. For 2 months, I received their bill for their AOL charges. I called the phone number on my bill and talked to an American sounding slacker 20-something who IMMEDIATELY redirected me to another phone number and very EMPHATICALLY assured me that people at THAT number were more capable of handling the situation. I talked to some woman somewhere on the other side of the world who was supposed to take care of getting the charges off of my phone bill. In September or early October, I talked to someone who sounded like they were in the US, and a little older. He apologized profusely...the person I last talked to closed it out incorrectly (SURPRISE!) and they could not pay the phone company directly, but would put in an order for a check to be sent to me and I could pay the phone company. Have I seen the check yet? Last check (early December) I was told it takes 6-8 weeks to arrive. Ok...that means it should be here any day....NOPE...mailbox is still empty!
So, to all you huge corporations out there, glad you're saving the bucks with the overseas labor, enabling you to get those extra profits in such a terrible economy, but your customer service ratings are dropping like the proverbial lead balloon! The least you could do is insist that these people (who are probably pretty intelligent) who are answering the phone do more than follow some flowchart (ie. If customer answers YES go to page 4, if NO, go to page 6.) !!